Shipping & Returns
Getting your piece to you.
We pack every order ourselves in San Antonio. Fragile and lighted pieces get extra padding and a rigid box at no charge.
Rates
Rates apply to addresses in the fifty United States. Shipping is calculated at checkout and shown before you pay.
| Method | Cost | Typical time |
|---|---|---|
| Standard shipping | $8.95 flat | 3 to 5 business days after it ships |
| Free standard shipping | Orders over $75 | 3 to 5 business days after it ships |
| Priority shipping | Quoted at checkout | 1 to 3 business days after it ships |
| Local pickup, San Antonio | Free | By appointment |
| Oversized or lighted signs | Quoted per piece | Varies by size |
Sales tax. Texas sales tax is calculated at checkout for orders shipped inside Texas.
Production time
Production time is separate from shipping time. Stock pieces usually ship within two to three business days. Personalized and custom pieces usually take three to five business days after you approve the design. Large orders, lighted signs, and multi piece sets take longer, and we will give you the date before you pay.
Tracking
You get an email with tracking as soon as the label is made. If tracking has not moved in two business days, write us and we will chase it.
If something arrives damaged
Send us a photo of the piece and the box within seven days of delivery. We will replace it or refund it, whichever you prefer. You do not pay return shipping on a damaged piece.
Returns
Stock, non personalized items can be returned within thirty days of delivery in their original condition for a refund of the item price. Return shipping is yours unless the item was damaged or we made the error.
Personalized and custom pieces cannot be returned once they are engraved, because they cannot be sold to anyone else. This is why we send the layout for approval first. Please read the proof carefully, especially the spelling of names and dates. If we engraved something differently than the approved proof, that is our mistake and we will remake it at no charge.
Cancellations
You can cancel any order for a full refund up until you approve the design. After approval, materials are cut and the deposit is no longer refundable, though we will always try to work something out.
International orders
We ship inside the United States through the website. For an address outside the country, write us and we will quote the shipping and the customs paperwork before you commit.
Questions
Email hello@tntdynamitedesigns.com or call 830-699-1551.